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YOUR satisfaction is our priority number ONE!Our office is open Monday through Friday, from 9:00 to 5:00 (Eastern Standard Time). You can reach us: By Phone : By Fax: By mail: By email:
FREQUENTLY ASKED QUESTIONSI would like to order products over the Internet, but I am worried about the confidentiality of my credit card information. Can you tell me more about this?It is understandable to have security concerns about financial transactions over the Internet, but Media-Coach is doing everything possible to make your online shopping safe. ClickBank sells our products - they are a trusted online retailer specializing in digitally delivered products. When you make a payment, your credit card information is directly encrypted on a secure server belonging to ClickBank and not on our server. None of our employees can access your credit card information. Contrary to popular belief, it is actually safer to give one’s credit card information on the Internet than by phone or in person in a store. What record does Media-Coach keep of my personal information?When you purchase products from the website, Media-Coach requires your name, address, e-mail address, and, if you accept, certain other personal information. What is this information used for?The information Media-Coach records is used to process your order, to personalize contact with you, and, if you accept, to send you occasional, personalized notices about the website and its products. Media-Coach would like to make it very clear that its affiliates and advertisers have no access whatsoever to your confidential information. Furthermore, Media-Coach does not sell its user lists. It does, however, reserve the right to transmit your personal information when required to do so by law or in order to protect its website rights or the rights of its users, sponsors, advertisers, or suppliers. If I click on links to other websites, can I be sure that my personal information is still protected?This website could contain links to websites operated by other organizations. When you click on these links, you quit our website. Media-Coach has no control over the operation of the other websites, and their listing on this does not render Media-Coach responsible in any way. Any personal information you transmit through the websites is subject to their security policy. We recommend you pay particular attention to the security policies protecting personal information on these and other websites. What are cookies?Cookies are small text files that are recorded on your hard drive when you access certain pages of the website. Cookies are harmless in that they cannot access information on your hard drive, which remains under your complete control. Media-Coach may use cookies to monitor traffic on its website, to transmit useful information to its marketing department, or to personalize your future visits to the website. The technology does not give Media-Coach systematic access to your personal information. You can block cookies at any time by reconfiguring your computer. In what currencies are the prices?The price of each product is indicated on the Website in US dollars. Should you place an order, the amount appearing on the credit card statement issued by your financial institution will be indicated in US dollars and then converted into the currency of your country of residence. Your purchase will appear on your bank statement under the name "CLKBANK*COM". Media-Coach reserves the right to modify the prices of products offered on the Website at any time, without notice. Any applicable sales taxes are additional. Do we have to pay taxes?ClickBank purchases product licenses from Media-Coach inc. at a wholesale price and collects and remits sales or VAT taxes as required. ClickBank computes all applicable sales taxes and presents the total price to the consumer on the order form. For digital products, current US federal law requires ClickBank to remit sales taxes only for products purchased by customers whose billing address is in the European Union. How can I get a refound on downloadable products?Media-Coach offers you a total-satisfaction guarantee on all downloadable products for a period of 8 weeks following the date of purchase. To request a refund, please send us an e-mail clearly indicating your name (as it appears on your invoice), the invoice number, the product description, its price, and the e-mail address used when downloading the product. On receiving your request, Media-Coach will refound your purchase in 72 hours or less (during working days).
TERMS AND CONDITIONSMedia-Coach inc. operates this website. Use of the Website is governed by the terms and conditions stated below, which constitute a contract between you, the user, and Media-Coach. Media-Coach may modify these terms and conditions at any time. By using the Website, you acknowledge that you have read and understood the following. If you do not wish to be bound by these terms and conditions, you should not use the Website nor order any products or courses through it. JurisdictionMedia-Coach inc. operates the Website from the company’s offices in Canada. Media-Coach makes no claims as to the legal use of the Website in other countries and is not responsible for Website access in territories where legislation forbids its content or use. It is your responsibility to ensure that your use of the Website is not contrary to the laws of your country of residence. Any claim regarding the Website or its contents, or resulting from its use, will be governed by applicable laws in the province of Québec, Canada. LiabilityMedia-Coach provides the Website and its contents on an “as is” basis and makes no representations or warranties of any kind as to the Website and its contents. To the fullest extent permitted by applicable law, Media-Coach declines any liability and offers no warranties, including, but not limited to, warranties for merchantability or suitability for a particular use. Furthermore, Media-Coach makes no claims as to the use, validity, accuracy, or reliability of products offered on the Website nor as to the consequences of their use. Although Media-Coach makes every possible provision to avoid errors on the Website, Media-Coach declines any liability for errors that may occur. In no event will the directors, employees, or agents of Media-Coach or its affiliates be held liable for any damages related directly or indirectly to the use of the Website, including, but not limited to, the loss of information or profits resulting from the use of products contained in the Website or from the inability to use those products. In the event that Media-Coach is found liable for any loss you have sustained, it will be limited to the amount that you paid for the products you are returning. Fortuitous eventsMedia-Coach is not liable for the complete or partial failure to fulfill its obligations towards you, nor for any loss or damages you may suffer, should the failure, loss, or damages result from a fortuitous event or from any other circumstance beyond its control. Applicable lawsAny use of the Website, including messages, transmissions, and transactions, will be considered under the jurisdiction of the province of Québec, Canada, and any conflict or litigation resulting from its use will be subject to the laws of that province. The services offered on the Website constitute a business solicitation only in those areas where it is legal to offer them. It is the responsibility of users from other jurisdictions to ensure that their use of the Website and their registration for any services offered are legal under their home jurisdiction. |
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